Official i6malaysia Terms & Conditions – A Complete Guide for All Members

Welcome to i6malaysia. This Terms & Conditions document constitutes a legally binding agreement between you ("Member" or "User") and i6malaysia ("Platform", "We"). By accessing, registering for, or using any part of the i6malaysia platform — including the website, mobile application, and all services provided — you agree to be bound by all provisions contained in this document.

The i6malaysia platform provides online Sports Betting, Live Casino, lottery, slots, and various other forms of digital entertainment to eligible users. All services are available only to individuals aged 18 and above who are located in regions where the use of such a platform does not conflict with their local laws.

I6malaysia reserves the right to modify, amend, or update these Terms & Conditions at any time without prior notice. It is the member's responsibility to review this document periodically to ensure continued compliance with the latest version.

To access the full range of i6malaysia services, you are required to register a valid account by providing accurate, truthful, and up-to-date personal information. Details required during registration include your full name, date of birth, phone number, and email address.

• Each individual is only permitted to hold one (1) account at i6malaysia. Multiple account registrations by the same individual are strictly prohibited.
• You must be at least 18 years of age on the date of registration. i6malaysia reserves the right to request proof of age (such as MyKad) at any time.
• The information provided during registration must be accurate and belong to you personally. You are not permitted to register using another person's identity.
• You are fully responsible for all activities that take place under your account.
• Your account password must be kept secure and must not be shared with anyone, including i6malaysia staff.

An identity verification process (Know Your Customer / KYC) may be required prior to your first withdrawal or when transaction amounts exceed a certain threshold. Documents that may be requested include a copy of your MyKad and proof of current address.

I6malaysia accepts deposits only via approved payment methods. All transactions are processed in Malaysian Ringgit (RM) with no currency conversion fees. Here is what you need to know about deposits:

I6malaysia is not liable for any losses or delays caused by third-party system disruptions such as banks or e-wallet providers. Any deposit issues must be reported to customer support within 24 hours.

• Deposits must be made using a bank account or e-wallet registered in the member's own name. Third-party deposits are not accepted.
• I6malaysia reserves the right to decline or return any deposit suspected of being linked to fraud or money laundering.
• Members can set their own daily deposit limit in their account settings as a responsible gaming measure.

Withdrawing funds from your i6malaysia account is the right of every member who has met the stipulated requirements. i6malaysia is committed to processing all valid withdrawals within the stated timeframe.

• Minimum withdrawal amount: MYR 30 per request.
• Processing time: 24 working hours from the time the request is received and approved.
• Withdrawals will be processed to the same payment method used for the deposit, or to a method verified by i6malaysia.
• Identity verification (KYC) must be completed before your first withdrawal can be processed.
• Any bonus that has not met the rollover requirements cannot be withdrawn until those requirements are fulfilled.

I6malaysia reserves the right to place a hold on withdrawals for security review purposes, particularly where suspicious activity is detected or KYC documentation is incomplete. In such cases, our support team will contact you within 48 business hours.

I6malaysia offers a wide range of bonuses and promotions to both new and existing members. All bonuses are subject to the specific terms and conditions stated alongside each offer. The general conditions applicable to all bonuses are as follows:

• Each bonus carries its own rollover requirement (wagering requirement) that must be met before any related withdrawal is permitted.
• Rollover requirements are calculated based on the actual total amount wagered, not on winnings or losses.
• Bets placed at odds below 1.50 do not count towards rollover calculations for Sports Betting bonuses.
• The Welcome Bonus may only be claimed once per new member. Accounts found to have registered multiple times to claim this bonus will be subject to action.
• I6malaysia reserves the right to withdraw any bonus at any time if there is evidence of promotional system abuse.
• Bonuses are non-transferable between accounts or to other members.

All bets placed on the i6malaysia platform are subject to the following general rules, as well as the specific rules applicable to each game type or betting market.

• Confirmed bets cannot be cancelled, except where the match or event in question is cancelled or postponed.
• If a football match — whether Malaysian Super League, EPL, Champions League, or any other league — is suspended before half-time, all bets on that match will be voided and stakes refunded unless otherwise stated in the market rules.
• I6malaysia reserves the right to void or adjust bets placed based on incorrect information or odds published unintentionally due to a technical error.
• In-play bets placed during a live match are final once confirmed by the system. Claims related to lag or connection delays will not be accepted as grounds for cancellation.
• The use of bots, automated software, or any other unauthorised means to manipulate i6malaysia's betting system is strictly prohibited and may result in immediate account closure.

I6malaysia believes that healthy entertainment starts with responsible players. We provide a range of tools and resources to help our members play within their means and maintain control.

• Daily/Weekly/Monthly Deposit Limits: Set your own deposit limit in your account settings. The limit will take effect within 24 hours of being set.
• Loss Limit: Members may set daily, weekly, or monthly loss limits. Betting will be automatically stopped once the limit is reached.
• Self-Exclusion: Members may request a temporary break (24 hours to 6 months) or a permanent exclusion from the i6malaysia platform.
• Session Time Limit: Set a maximum amount of time you wish to spend in a single gaming session.

If you or someone you know is struggling with problem gambling, please reach out to i6malaysia's Responsible Gaming team for assistance and guidance. We are here to help, not to judge. For more information, read our full guide on the Responsible Gaming page.

I6malaysia takes the data security and privacy of all members seriously. Our platform uses 256-bit SSL encryption technology to ensure that all personal information and financial transactions are fully protected.

• You are solely responsible for maintaining the confidentiality of your password and account login details.
• I6malaysia will never ask for your password via email, WhatsApp, Telegram, or any other channel. Please be vigilant against phishing attempts.
• Any unauthorised use of your account must be reported to i6malaysia support immediately.
• Your personal data is collected and used in accordance with Privacy Policy i6malaysia, which can be read in full on the relevant page.
• I6malaysia will not sell or disclose members' personal information to third parties, except where required by law or for approved payment processing purposes.

I6malaysia reserves the right to suspend or close any member's account without prior notice in the event of a breach of these Terms & Conditions. Circumstances that may lead to such action include:

• Opening multiple accounts by the same individual.
• Providing false or misleading information during registration or the KYC process.
• Fraud, money laundering, or any illegal activity involving the i6malaysia platform.
• Systematic abuse of bonus or promotional schemes.
• Use of bots, automated software, or other unauthorised methods.
• Initiating chargebacks through a bank or payment provider for valid deposits.

If you wish to close your account voluntarily, please contact i6malaysia customer support. Any valid balance will be returned to you once all relevant rollover requirements have been met and a final review has been completed.

I6malaysia has a transparent complaints handling process to ensure every member issue is resolved fairly and efficiently. If you have any dispute or complaint regarding our platform, please follow the steps below:

1. Contact Live Support: Start by reaching out to the i6malaysia customer support team via Live Chat, available 24/7. The majority of issues can be resolved at this stage.
2. Formal Complaint: If your issue cannot be resolved through live support, you may submit a formal complaint via email to our official address. Please include your account details, a description of the issue, and any relevant supporting evidence.
3. Management Review: Formal complaints will be reviewed by the i6malaysia management team within 7 working days. Decisions made by management are final.

I6malaysia reserves the right to update, amend, or replace any part of these Terms & Conditions at any time without prior notice to members. Changes will take effect immediately upon publication on the official i6malaysia website.

It is each member's responsibility to check this page regularly to ensure they are always aware of the latest version of the Terms & Conditions. The date of the last update will always be displayed at the top of this page.

Continued use of the i6malaysia platform following any update to the Terms & Conditions constitutes your acceptance of those changes. If you do not agree with the updated terms, you are required to stop using the platform and close your account.

If you have any questions, concerns, or feedback regarding i6malaysia's Terms & Conditions, our team is available to assist you 24 hours a day, 7 days a week.

The official languages of i6malaysia customer support are Bahasa Melayu and English. Our team understands the needs of Malaysian players and is ready to assist you in the language you are most comfortable with.